Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

Maximus, a leading employer and provider of government services, today announced the integration of Salesforce's Agentforce, the digital labor platform for augmenting teams with trusted autonomous AI ...

Chief data officers: ESG data's not a side quest. Your data's green footprint — or lack thereof — defines your future. Lead now, or get left behind. Sustainability is no longer a peripheral ...

TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX™ VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital ...

ServiceNow’s Paul Turley discusses the top tech trends shaping customer experience. Customer operations and service delivery have evolved significantly, making exceptional customer experience ...

Kamal Kanth leads the fastest-growing sales team within Salesforce India that helps commercial businesses find, retain, and grow their customer base. He is the second employee at Salesforce India and ...

Qualtrics' President of AI, Gurdeep Pall, believes the company's repository of human sentiment data could position it to move beyond traditional experience management into higher-value business ...

This year’s list of 100 companies that matter in KM is an amalgam of old and new. Out of curiosity about the longevity of companies on the list, we went back a decade and identified 15 companies that ...

6sense Intelligent Workflows addresses key challenges that commonly contribute to stale audience data, siloed campaign execution, and static buyer journeys that don't adapt to buyer behavior and ...