I write a weekly email to my staff. On the surface, it’s a message to encourage and support them—but truthfully, I do it just as much for myself. These emails are a reminder of the promises we’ve made ...

If you want to avoid being the latest casualty of the AI innovation wave, it’s critical to learn how to effectively prompt in ...

Kralik's memoir, "A Simple Act of Gratitude: How Learning to Say Thank You Changed My Life," chronicles his year-long goal of ...

Include the customer's name at the top of the note (i.e., "Dear Chloe.") This will make the thank you note seem more personal and less like a standard form letter.