Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

Which car insurance company offers cheaper average rates and better customer satisfaction, Geico or State Farm?

The Greater Rockford Chamber of Commerce is asking businesses to solicit feedback on the business climate in the Rockford ...

Registrations for the National Road Freight Survey have opened today (February 14) with company owners, managers, drivers and other essential staff encouraged to have their say in the largest sector ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

This survey highlights a growing trust in word-of-mouth, a preference for fresh feedback, and the critical role of owner ...

Customer feedback has and will always be far more than a post-transaction formality—it is a strategic asset that, when ...

Behavior-tracking software firm Amplitude Inc. today said it has completed the integration of the personalized user ...

With the SurveyMonkey Salesforce integration, users can build a 360-degree view of the customer by monitoring key customer experience metrics, like customer satisfaction score, Net Promoter Score, and ...

Onbe, a market-leading corporate disbursements platform, published its Winter 2025 Patient Refund Survey, revealing that timely, digital patient refun ...