THE Prevention and Combating of Corruption Bureau (PCCB) has raised alarm over corruption in the land sector, highlighting low compliance with the Ministry of Lands' 2020 customer service charter ...

In fact, the best-performing commercial health plans have seen their overall member satisfaction scores rise considerably in ...

Social Security's acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency's ...

A 76-year-old customer withdrew R1 million from his bank after repeated failures to address his complaints regarding ...

Service and store assistants’ always had that ‘the customer ... their bad experience. In 2018, the Financial Conduct Authority (FCA) found that 75% of Brits avoided making a complaint ...

Jack DeVine’s opinion piece on Sunday, March 30, is in, what I consider, poor taste. He lumped all Democrats together as supporting vandalism against Tesla dealerships but I — as one of many ...

The Kumawood movie icon took to his X (formerly Twitter) page to share an old video of himself raising concerns about the poor road conditions in the Kwabre and Manso communities in the Ashanti ...

A federal lawsuit filed by moving giant Allied Van Lines accuses a Boca Raton-based company of doing business under a similar name to deliberately confuse would-be customers.

Temu is being accused of acting in bad faith in dealing with customer complaints, according to court documents filed last week. The class action complaint is being brought by thousands of Temu ...

Indian consumers spent over 15 billion hours on hold last year despite the increasing use of AI chatbots in customer service. However, customer satisfaction remains low with 89% willing to switch ...

The number of complaints lodged with the financial ombudsman jumped sharply last year, with poor levels of customer service and a surge in scams driving much of the increase, a new report has ...