The number of complaints lodged with the financial ombudsman jumped sharply last year, with poor levels of customer service and a surge in scams driving much of the increase, a new report has ...

A federal lawsuit filed by moving giant Allied Van Lines accuses a Boca Raton-based company of doing business under a similar name to deliberately confuse would-be customers.

Financial Services and Pensions Ombudsman case studies illuminating for anyone considering lodging a complaint ...

It surveyed 5,000 Indian consumers and 204 Indian customer service agents. As many as 80 per cent of Indian consumers now rely on AI chatbots for essential services like checking complaint ...

Social Security's acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency's ...

Singaporean customers especially demand for organisations to continue improving their customer service, with 85% saying they would switch to a competitor if they received slow or poor service.

A clay tablet, almost 4,000 years old, reveals how a Mesopotamian man named Nanni took matters into his own hands when he ...

A 76-year-old customer withdrew R1 million from his bank after repeated failures to address his complaints regarding ...

Australia's corporate watchdog calls on superannuation funds to overhaul the way they deal with death insurance claims, noting excessive delays, poor customer service and ineffective claims handling.

Customers say the work was never completed — but their checks were all deposited into the business' checking account.

Hong Kong’s postal service will stop handling packages coming from or going to the United States, in the latest retaliatory ...

Service and store assistants’ always had that ‘the customer ... their bad experience. In 2018, the Financial Conduct Authority (FCA) found that 75% of Brits avoided making a complaint ...