Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s ...

the Banking Division of the NFO will investigate the complaint without a fee. Citing a recent case of shoddy customer service, Maseti said the aged customer went to a bank branch and requested to ...

Financial Services and Pensions Ombudsman case studies illuminating for anyone considering lodging a complaint ...

A clay tablet, almost 4,000 years old, reveals how a Mesopotamian man named Nanni took matters into his own hands when he ...

Service and store assistants’ always had that ‘the customer ... their bad experience. In 2018, the Financial Conduct Authority (FCA) found that 75% of Brits avoided making a complaint ...

Singaporean customers especially demand for organisations to continue improving their customer service, with 85% saying they would switch to a competitor if they received slow or poor service.

Officials overseeing the Roosevelt Island tram paid $168,680 to PR firm Status Labs to orchestrate the yearlong campaign in late 2022, according to New York state’s Office of the Inspector ...

Cheers: To lawful protest. President Donald Trump’s actions, including his decision to put billionaire industrialist Elon Musk in charge of a Department of Government Efficiency, have drawn protests a ...

Wayne Amos had to pay more than $15,000 for a used engine for his 2014 Mercedes sedan. A service advisor at Berglund ...

Leaseholders in a block of flats in Liverpool have accused their housing association of treating them 'as if they are stupid' ...