The SteelSeries Arctis Nova 3 Wireless is an extremely comfortable gaming headset thanks to its memory foam earcups, and it ...

A study carried out by researchers from several Chinese universities and a Chinese power company looked at what impact AI ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

Top VoIP headsets comparison Every call center agent will have different preferences with their VoIP headset, but what’s most important is that the headset delivers great call quality while ...

Inside the headset: The unsung heroes of the Pennington County 911 center Madison Willis Jan 21, 2025 0 Loaded 0% - ...

Call center location: Naturally, working from home means you’ll need to find a remote-friendly company. Filter jobs by location to ensure you only see remote work listings.

Linda Anderson, an emergency communications technician, responds to a call at the Denver 911 dispatch center. (Eli Imadali for NPR) Sara Harper says nothing really prepares you for the moment you ...

But training varies widely at the approximately 6,000 call centers in the country. Instructor John Shryock conducts a training session at Denver 911. Image: Eli Imadali for NPR ...

The latest headsets from EPOS consist of two wired series, the IMPACT 700 and IMPACT 800. They are both aimed at call center use but are also perfect for home workers.

Cyber Acoustics Announces New Headset that Completely Eliminates Background Noise in Call Centers, Offices, Homes, and Hybrid Work Environments Featuring AI noise-reduction technology, the AC-304 ...