Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud Social to help organizations use social media channels to learn more about their customers and ...

Strategic partnerships with major companies, including Acxiom, Amazon Web Services, Genesys, IBM, Microsoft ... industries to capture this massive opportunity.” Adobe Experience Cloud, a cloud-based ...

Strategic partnerships with major companies including Acxiom, Amazon Web Services, Genesys, IBM, Microsoft ... industries to capture this massive opportunity.” Adobe Experience Cloud, a cloud-based ...

The result of our AI transformation with Genesys Cloud: a 63% boost in our customer effort score, a 60-second drop in handle time, a 5% rise in sales conversations, and our multi-year partnership ...

In this podcast, we talk to co-founder and CEO of Vawlt, Ricardo Mendes, about multi-cloud operations, and ask what exactly are customers doing with it, the key challenges they face – in ...

An emerging game-changer in this landscape is the hybrid multi-cloud solution, a blend of public and private clouds that cater to versatile IT needs. Hybrid multi-cloud is the new normal. It offers ...

The South Korean auto giant has no plans to slow down in the US. To drive growth in the US, Hyundai will invest $21 billion over the next three years. The funds will help expand production ...

a service delivery platform for Multi-CaaS environments that includes advanced service automation, and AI-based monitoring and analytics tools. Live Platform helps service providers and channel ...

The trend towards Software-as-a-Service (SaaS) poses new challenges for providers of software applications. How can an application be operated cost-effectively for a growing number of customers ...

New Delhi [India], March 27: Neon Cloud, a next-generation cloud computing platform, today announced its official launch in India, redefining the way businesses access and leverage cloud ...