The cause of a blaze that knocked out power to one of the world’s busiest airports was under investigation. Officials said Heathrow would be operating at “100 percent” by Saturday, but the travel ...

Benj Cohen offers a walkthrough of how an outside sales rep can use AI throughout their day as an intelligence and ...

We list the best resume builders, to make it simple and easy to work on your CV for your next job. Everyone who has been there knows how over-whelming it can be to apply for a job, especially when ...

Danish foreign minister hits back over U.S. rhetoric on Greenland after Vance visit - Vice president says U.S. hopes to ...

An answering service can help you to improve customer satisfaction ... PatLive is a U.S.-based solution that offers a convenient 14-day free trial, 24/7 service, and 80 hours of training for ...

KUWAIT CITY, April 2: A Kuwaiti citizen was compelled to confess to insulting a customer service representative after being shown a recorded clip of him using obscene language. The insult was ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

“AI is still the No. 1 thing that people have talked about,” says David Singer, global vice president of go-to-market strategy at Verint. “In the last couple of years, there were a number of AI pilots ...

CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.