National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and "inexcusable" customer service failures. In a letter Monday ...

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

By making some strategic updates to its website, a company can foster deeper connections with customers, improve UX and significantly boost conversion rates.

A spokesman for the Warrensville Heights Democrat said representatives of the General Services Agency told her it plans to ...

In today's competitive market, every business aims to achieve 100% consumer satisfaction to establish itself as a trusted ...

Getting a refund for your Skype Credit might be more difficult than initially thought. One user claims they were asked to ...

The family sent a formal letter to authorities Monday acknowledging there is no suspected foul play involved in Konanki’s presumed death after she vanished from a Punta Cana beach in the early ...

READ MORE: State pensioners born before 1951 sent £215 message Get our best money saving tips and hacks by signing up to our newsletter Nationwide is expected to contact customers by letter or email ...

*Refers to the latest 2 years of stltoday.com stories. Cancel anytime. Missouri Attorney General Andrew Bailey heads back to his office in the Missouri Supreme Court building after talking with ...

It goes without saying that customers are the lifeblood of any company, as the revenue they generate is directly tied to the ongoing success of the organization. When revenues increase ...

Tipping could then be reserved for its original role, a reward for hard workers. If you are sending a Letter To the Editor, please be sure to follow these rules: Letters have a firm 200-word limit ...