The Pennsylvania Turnpike Commission has launched a new text messaging service. The free service, which the Pennsylvania ...

Thomas Woldbye, the Heathrow C.E.O., on Saturday defended the response, praising emergency workers and engineering officials that allowed the sprawling airport to resume operations Friday evening.

The outage raised questions ... resumes normal operations. The first plane to arrive at Heathrow landed after a very short flight from nearby Gatwick Airport, according to the flight-tracking ...

and how straightforward the interface and resume-building process was. We also analyzed their customer service to check how prompt, helpful, and customer-oriented they were. Read more on how we ...

Outside of those hours, you can leave a message in the chat box for an agent to respond to when live customer service resumes. In addition ... guided us through the software and answered our many ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents.  Jotform found its roots as an online form builder that gave businesses and ...