The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

In today's hyper-competitive job market, your resume isn't just a document; it's your first impression, your personal ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Trump speaks to China's Xi Jinping as trade standoff continues 04:24. Washington — President Trump spoke to Chinese President Xi Jinping on Thursday morning about the ongoing trade dispute ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

The CRM system will be required to integrate with updated customer service platforms, including the contact centre HMRC is also procuring. The CCaS will, according to HMRC, ...

The machinery of government change (MoG) will affect about 1,500 employees, including those in customer service, call centre, and digital identity roles. Minister for Customer Services and Open Data ...

Train service through San Cleemente will resume on June 7, 2025, following construction work to secure the rock wall lining the tracks that started late April. (Photo by Paul Bersebach, Orange ...

AI's capability for instant multilingual interaction is transformative. Now, a customer service agent in Paris can support clients in São Paulo, Berlin or Seoul—in their native languages.