A LinkedIn representative shared an example video cover letter made by Curtis Ying, a graphic and web design professional who applied for — and landed — a job at Adobe last year.

KUWAIT CITY, April 2: A Kuwaiti citizen was compelled to confess to insulting a customer service representative after being shown a recorded clip of him using obscene language. The insult was ...

Initially, if you are running an agency, you may think you can't afford it. Calculate the cost of turnover before you consider this strategy as not being right for your business. When you do that, don ...

Former customer service rep for DTE Energy is suing the company, saying corporate policies forced her to endure repeated sexual harassment.

During the randomly routed customer service calls, the man is accused of telling the employee that he was naked and asking “if she liked that,” according to the complaint.

On Friday, with a right-to-sue letter in hand from the EEOC, Rodriguez sued her former employer in U.S. District Court in Detroit, alleging the $12-billion utility giant forced women to put up ...

United States Rep. Al Green (D-Houston) wrote a letter to USPS to ask them to establish a customer service team to help those who have experienced their packages being delayed at the Missouri City ...

Consumer Reports shares advice on getting great customer service, showing you how to reach a rep by phone and have your problems solved. Ad-free. Influence-free.