The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

Gubernatorial candidate Rep. BYRON DONALDS shot to fame in conservative politics ... which she said allows for “competitiveness around customer service and technology.” She also said it should be ...

Local officials say having federally funded customs inspections at Plattsburgh International Airport could be a boon for ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

Law enforcement officials responded, locking down the neighborhoods near the hiking area and trying to find the shooter in hilly terrain that had plenty of cover, with thick brush and trees and smoke ...