My thanks go out to the quick, decisive doctors and nurses at Pen Bay ER and to the dedicated LifeFlight team who delivered ...

During a recent life-threatening health emergency, I was treated with compassion. In today’s world, it is often easy to criticize our institutions, especially those in education and health care.

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

Many companies no longer require candidates to submit cover letters—but that doesn’t mean you shouldn’t write one. A well-written, well-structured cover letter could set you apart from the competition ...

Increasingly, the healthcare industry is discovering the importance of focusing on the customer experience, known as CX. “Patients have become the consumers and are actively demanding and ...

At the ABC 360 Conference, Catherine Kuhlmann drove home a powerful truth: no one in EMS is exempt from the responsibility to ...

Hospitals, clinics and other healthcare facilities are all about people, yet the industry is burdened with issues of access, ...

Home Instead, a franchise company with one of the largest home care footprints in the U.S., has made major moves to bring on ...

Identifying the difference between customer and patient experiences in healthcare and why they shouldn’t be confused is integral to organisations delivering their services to people. Healthcare ...

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

As healthcare continues its shift toward value-based care, one factor is becoming impossible to ignore: patient experience isn’t just about satisfaction — it’s directly tied to reputation ...

CVS Health (CVS) shares jumped intraday Tuesday after the healthcare company announced a new chief financial officer and said that it is on track to meet or surpass its full-year 2025 outlook. Brian ...