CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

Southwest Airlines on Monday announced its first mass layoff, saying it would cut about 1,750 employees in a bid to boost ...

Today, the concept of personalization has blended into part of the customer experience. Using a name is barely a personalized ...

I have always felt I must act when I am hurt by an injustice or unfair treatment. I would be a hypocrite if all I did was ...