Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

I’d rather eat glass than navigate another phone tree or chat with a bot that has the personality of soggy paper towel. So, when I heard about these newfangled AI customer service agents ...

The AI-powered solution is now available to all Azercell subscribers Azercell's AI-powered AI Chat Bot service is now ...