Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

The AI-powered solution is now available to all Azercell subscribers Azercell's AI-powered AI Chat Bot service is now ...

Explore the rise of AI bots in group chats, their functionalities, benefits, drawbacks, and the future of this technology. Learn how to navigate this new digital landscape and use AI bots responsibly.

Pakistan Telecommunication Company Limited (PTCL), the country’s largest ICT services provider, has partnered with PayFast, a State Bank of Pakistan-licensed Payment Service Provider (PSP), to launch ...

8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for ...

RingCentral has good growth prospects, especially in its call center division. This combined with a very depressed valuation will produce strong returns with minimal downside. See more here.

The agency announced a series of expanded and new programs designed to aid the tax filing process as a part of a ...

Research from CX vendor Nice finds that AI can identify financial vulnerable people better than humans and offer more ...

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