Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

One example is Fisher & Paykel, a global household appliances company that has implemented Agentforce to enhance its customer service. By giving digital agents access to the company’s knowledge ...

has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support customers with the most complex and sensitive issues across both fixed (broadband, ...

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

As someone with decades of experience as a job interviewer and applicant, I’m always surprised when I encounter dismissiveness—and outright disdain—of cover letters (especially when that ...

But Care soon got picked for England Under-16s and Leeds snapped him up. “I’ve kept that letter from Stuart which said I wasn’t good enough,” revealed the Yorkshireman. “My dad has it saved in the ...

introducing a new capability for businesses to integrate AI agents into customer experiences and marketing workflows. In an exclusive conversation with AIM, Klaasjan Tukker, director of product ...

US-based software company Adobe on March 18 announced a new artificial intelligence (AI) tool called Agent Orchestrator, designed to help businesses automate customer interactions and marketing ...

This comes to life in AEP, which brings together customer experience data, CX language models and AI Agent orchestration. Adobe is unifying marketing and creativity through its AI platform to ...

Adobe announced new capabilities in Adobe Experience Cloud that will leverage AI agents to deliver highly personalized and seamless customer experiences across every touchpoint. A new AI-first ...