CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

Welcome back to the Money blog. We've kicked off the week by exploring what it's like to be a teacher - and it's not all ...

The AI tool I used to try this out is ChatGPT, which wowed the world when it was released in November 2022 (you can read our ...

Today, the concept of personalization has blended into part of the customer experience. Using a name is barely a personalized ...