While agentic AI vendors push fear of getting left behind, businesses don’t necessarily trust them, and haven’t yet started ...

Consider this surprising statistic from our annual customer service research: 46% of U.S. consumers are willing to pay more ...

Labor-aligned, union-backed superannuation giant is embroiled in a payments scandal, refusing to automatically refund thousands of members wrongly slugged insurance premiums in the latest crisis to ...

Sending a letter to the CEO ... to the communications ombudsman service. This is a free, impartial service for communications consumers. It will investigate customer complaints and its decision ...

Yale Medicine has decided to move treatment services from the Smilow Cancer ... and the broader southern Rhode Island region. Recent letters to the editor have underscored the unnecessary stress ...

The latest Market Talks covering Financial Services. Exclusively on Dow Jones Newswires at 4:20 ET, 12:20 ET and 16:50 ET. 0841 ET – Experian’s business-to-consumer platform isn’t ...

Get the Curriculum Vitae (CV) handout (Please note – in the US, a CV is not the same thing as a resume, although some employers may mistakenly use those terms interchangeably when they really mean ...

you can escalate the complaint by contacting the Customer Services Director’s team via [email protected]. It used to be worthwhile sending a letter to the CEO marked “private ...

REUTERS This attempt to “cover its tracks” suggests LinkedIn was “fully aware” it violated customers’ privacy, and its promise to use personal data only to support and improve its ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Outgoing presidents traditionally leave a letter for the incoming president. Former President Joe Biden wished President Donald Trump "all the best for the next four years" in the letter he left ...