The Center will be using the ‘Comms Coach’ software to help assess the quality of calls and provide real-life scenarios for ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Intermedia Cloud Communications, a leader in cloud-based communications, collaboration, and customer engagement solutions, has been named a Leader in the Aragon Research Globetm for the Intelligent ...