As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

"Being named a Leader by Aragon Research validates our mission to make AI-powered customer engagement simple, effective, and ...

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn ...

The policy calls for school leaders to reach out to the parent of the child who is making the threat, and to contact law ...

A new military training scheme was intended to be ready by the end of the year “so that every adult man in Poland is trained in case of war,” Tusk announced. The trainings will turn “those who do not ...

One of those players is center Neemias Queta, who has responded well in the limited time on the court this season. Queta opened up about the coaching philosophy of head coach Joe Mazzulla and how ...

David is joint top of the try-scoring standings in PWR this season with 17 Millie David, Charlotte Fray, Jade Shekells and Sarah Parry have all been called into the England training squad for the ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

The world’s biggest call centre company is using artificial intelligence to “neutralise” Indian accents for Western customers. Teleperformance said it was applying real-time AI software on ...