Intermedia Cloud Communications, a leader in cloud-based communications, collaboration, and customer engagement solutions, ...

At least two people were killed in Tennessee, officials said, and millions were under severe weather advisories. Flooding was ...

The Orioles have developed their franchise cornerstone catcher in Adley Rutschman. They’ve developed a top-two shortstop in ...

Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk ...

The AI-powered platform enhancements are aimed at supporting employee requests, coaching and career guidance, and workforce ...

Why Nvidia, OpenAI, Google DeepMind, Anthropic, and Microsoft are among Fast Company’s Most Innovative Companies for 2025.

Florida’s Republican-controlled Legislature is training its eyes again on city and county governments, with dozens of bills ...

Further, the fact of a patient being seriously mentally ill “does not negate the potential need for skilled nursing ...

Hunter Whitley always wanted to be a Marine.  “That was his lifelong dream,” said Shannon McDaniel, Whitley’s mother. “We ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.