It’s been nearly a month since Donald Trump orchestrated a takeover of the Kennedy Center and had himself elected the chairman of its Board of Trustees. In the time since then, more than 20 shows ...

In a move that has kicked off a debate around the role of AI in global business communication, Teleperformance, the world’s largest call centre operator, has begun using artificial intelligence to ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

The world’s biggest call centre company is using artificial intelligence to “neutralise” Indian accents for Western customers. Teleperformance said it was applying real-time AI software on ...

Register for the Convention – All presenters must register by May 1, 2025 ...

SSC GD exam centres list is released by the Staff Selection Commission along with the official notification. The commission will be conducting SSC GD 2024 exam in 74 cities. It is a highly ...

Currently residing in Chicago, Illinois, Chance Townsend is the General Assignments Editor at Mashable covering tech, video games, dating apps, digital culture, and whatever else comes his way.

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...