Suppressing the right to dissent and the will to resist.

The nonprofit provided service to adult detainees at the center prior to last week’s shift in the center’s detention population when the adult detainees were moved out. Both the Obama ...

This was coming. Also the fake call centers duping western citizens for millions didn't help either. Big crash coming. With a workforce of around 90,000 employees in India and tens of thousands more ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

The world’s biggest call centre company is using artificial intelligence to “neutralise” Indian accents for Western customers. Teleperformance said it was applying real-time AI software on ...

As reported by SFGATE, Sanas is a startup that offers "accent translation" for call center employees, a job that tends to be outsourced to cheaper foreign markets like India and the Philippines.

A Frost & Sullivan study, for example, learned that over 80% of virtual call center agents have experience in management and a college education. For traditional contact centers, only 35% of those in ...

What is a good utilization rate for a call center? Much like average handle time, what makes a “good” utilization rate is up for debate. For example, the previously mentioned Cell Centre Helper ...