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Why Most AI Fails at Customer Service (And What Needs to Change)
You call customer service, only to be met with an endless automated menu, long hold times, and robotic responses. Frustrated, you hang up and try an online chat—only to repeat the same information.
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50 Cent Jokingly Offers ‘Formal Apology' for Using ‘Foul Language' Early in His Career
In a post shared on Instagram, 50 Cent joked that he'll be keeping his language PG-rated from now on. Alongside a video that ...
Louisville's mail is backed up yet again. Why can't our government fix it? | Letter
The mail backup that was blamed on bad weather had been improving. Now Louisville's mail is late again. This is so very ...