However, in network operations, the current approach to AI adoption has fallen short of expectations. This has led to growing ...

As the adoption of autonomous AI agents explodes, vulnerabilities that allow them to be gamed or even weaponized are already ...

But what are AI agents, and is the hype around them deserved? For starters, there is no agreed-upon definition of an AI agent—which is convenient if you want to claim to be sell ...

A McKinsey Global Institute study predicts that nearly 375mn workers worldwide will need to shift occupations or acquire new ...

Technology and automation seen as potential top drivers of profitability for UK project-based businesses Digital transformation is being fast-tracked, with many professional services firms already ...

Overreliance on technologies such as AI may cause problems, but CPAs can take steps to keep their thinking caps on.

In an era where innovation defines success, cloud technology is empowering businesses to scale and compete effectively, JUSTICE OKAMGBA writesMany years ago, businesses had to invest in expensive ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Local government agencies are using Enterprise Service Management (ESM) to strengthen operational efficiency and improve ...

Streamlined exemption management: With Avalara integrated into the Order.co platform, customers can register their business’s tax exemption status once, and watch it automatically apply across all ...

You know who’s the new best friend of entrepreneurs? It’s AI. It can write emails, analyze data, automate tasks, and serve customers just like humans in customer service chats.  Sure, AI makes running ...