Generative AI is going to reinvent virtually every customer experience and enable entirely new ones that have only been ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, according to a framework proposed by researchers in the Penn State School of ...

Customer expectations have skyrocketed but so have the challenges businesses face in meeting them. Today’s consumers demand ...

Krishna Raj Raja is at the forefront of this transformation. As the Founder and CEO of SupportLogic, he has built a company ...

In the modern digital world era, the future of fashion retail is undergoing a dramatic shift with the integration of artificial intelligence (AI). Researcher Srikar Kompella has explored how AI-driven ...

Kia has reorganized the role and function of its customer center by introducing artificial intelligence (AI) technology.Kia ...

DHS is planning sweeping workforce cuts across its Management Directorate, with targets including the AI Corps and the CX Directorate.

Zakeke is transforming the e-commerce landscape by using AI to deliver personalized shopping experiences and improve ...

Amazon.com AMZN2.01%increase; green up pointing triangle Chief Executive Officer Andy Jassy said generative artificial intelligence is going to reinvent virtually every customer experience and ...