Waiting on the phone for an hour or more to speak with a customer service representative is a waste of everyone's time. Try this instead.

1. An alternative flight (airlines call this rerouting) to your destination. rerouting to your final destination at the earliest opportunity. This includes flying in other airlines. rerouting to your ...

More than two out of three (67%) airlines agreed that the airport’s operation stifles their ability to increase investment. Some 60% of respondents believe Heathrow’s service levels inside ...

The airline will introduce a dual-class regional jet service between Dayton International Airport (DAY) and Chicago O’Hare International Airport (ORD) in April. A spokesperson for DAY said the ...

However, there’s a need to overhaul the function as both consumers and customer service agents are currently dissatisfied, with only 16% of agents reporting overall satisfaction with their roles ...

In a briefing before the announcement, I had the opportunity to watch the agent in action. An airline user provided ... a quality in customer service often missed by traditional chatbots and ...

will offer Japanese businesses new tools that use artificial intelligence to help with processes like handling customer complaints. A Japanese version of the AI agent service will start as early ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences ... could help airline customers change flights in real-time by ...

Find travel policies and airline ... customer service numbers – Visit Jetblue customer service page for country-wise support. Use Live chat and email options if calling isn’t possible. Provides ...

That’s because the airline has just announced ... s brand and award-winning customer experience. We look forward to working together to bring Joby’s service to the UK and to deliver greater ...

Police are saying that an airline passenger faces charges after he punched a United Airlines gate agent Thursday night at Washington Dulles International Airport. According to reports ...