Arlington County's 911 call center uses AI to handle non-emergency calls, reducing dispatcher workload by 16,000 calls in the first quarter compared to last year.

A 911 dispatch center in Virginia turns to artificial intelligence to direct callers to non-emergency resources, allowing ...

The 911 call center embraced AWS’ Amazon Connect system and rolled out an AI call taker named "Matthew." It fields all calls to the office’s administrative line, ...

Family members of detainees and employees at Krome Detention Center have made calls to 911 to ask for medical help after not ...

When someone calls 911, they expect a highly trained professional to answer, but emergency call center workers are part of an "industry under immense pressure" because of understaffing and a host ...

A chilling 911 call from a Collier County mother reveals the desperate moments after her daughter was shot. The daughter, ...

CHEROKEE COUNTY, N.C. (WLOS) — 911 calls illustrate a chaotic scene at a Cherokee County doctor’s office on Monday, June 30, ...

In September, the average 911 caller in Denver was put on hold for 23 seconds and more than 1,000 emergency callers, or 2.5% of actual emergency calls, were put on hold for at least two minutes.