For 150 years, this Private Religious University has been on a mission to develop students of faith, intellect, and character. Offering a rigorous curriculum that integrates both faith-based and ...

“Cost-wise, system-wise and management-wise, RingCentral ticked all the boxes for us. They also provided a professional services team to help us configure and migrate to the new platform, and our ...

Delivering an effortless customer experience is crucial. Customers expect fast, efficient, and seamless interactions with brands, and any friction can drive them away. Customer effort score (CES) is a ...

"The contact center industry has been solving problems in isolation for too long," said Jim Dvorkin, SVP of Customer Experience Products at RingCentral. "What we're delivering is complete customer ...

In today’s rapidly evolving technology landscape, AI investment decisions have become mission-critical for CX leaders. The pace of innovation has accelerated dramatically—what once required years to ...

The terms “sales process” and “sales methodology” are often used interchangeably. But, they represent distinct aspects of sales. The sales process refers to a structured, repeatable framework. It ...

User satisfaction depends on many factors, from product quality to brand management. But one element is especially crucial: the customer’s ability to understand your offering, and how it works. One ...

Business Phone System Reliable, powerful AI cloud calling that's easy to deploy and use across all devices; Personal AI Assistant New AI takes call notes, personalizes insights, and crafts messages; ...

One of the standout AI capabilities for RingCX is AI Assist for Agents. Now Generally Available in the US and Canada, this capability reduces the strain on agents by intelligently organizing the ...

At RingCentral, we believe in giving back to our community and investing in the next generation of tech leaders. That’s why we’ve partnered with RingCentral Bulgaria is investing in the next ...

When you call customer support, you’re often greeted by a familiar script, “Thank you for calling. Press 1 for billing. Press 2 for technical support. Press 3 to hear these options again.” You listen ...

These days, people can have natural conversations with their phones as if they were chatting with a friend. That’s thanks to the rapid evolution of voice recognition AI (artificial intelligence) ...