Seventy percent of companies are failing to effectively integrate their sales plays into their revenue technology, including their CRM systems, limiting their ability to achieve their expected growth ...

With CallMiner and VOCALLS, organizations gain an end-to-end, automated platform to meet customers on their preferred channels, gather insights from conversations between humans and virtual agents to ...

Pega Blueprint, a gen AI-powered workflow design agent, was unveiled at PegaWorld 2024. Today, the company announced expanded capabilities to help organizations rapidly assess and reimagine their ...

Xactly has joined the Amazon Web Services (AWS) Partner Network (APN) and made its Intelligent Revenue Platform available in AWS Marketplace, a digital catalog with thousands of software listings from ...

First Orion, a provider of branded communications, has made its INFORM Branded Calling solution available via a self-serve pay-as-you-go solution for small to medium businesses (SMBs) requiring up to ...

Salesforce is bringing the power of its Slack collaboration application into the Salesforce platform, allowing teams to work in a single, connected experience with a full view of the customer, no ...

Zeta Global, a marketing cloud technology provider, has unveiled Zeta Answers, an artificial intelligence-powered framework that automates complex tasks by turning marketing insights into answers, ...

No other platform can enable personalization at scale like this." With this release, Contentstack EDGE now includes the following: Audience Insights App, to help users understand which content drives ...

CSI and WaveCX collaborate to help financial institutions drive digital adoption and engagement through personalized, in-app experiences.

The AI in use at Verizon and elsewhere has made incredible strides in the last couple of years, said Rob Walker, Pegasystems general manager of customer engagement. However, hallucinations still ...

In fact, 79 percent of senior executives believe genAI will deliver a competitive advantage within 18 months. And, for those who are prepared, the advantage is clear: 81 percent of confident leaders ...

DV's newest offering enables companies to monitor and improve the environmental impact of their digital advertising campaigns.