The Social Security Administration’s reported plans to switch its technology systems on an accelerated timeline may put ...

Best Fares Now is a reputable travel booking platform that partners with providers American Airlines Customer Service for ...

Fiserv CEO Frank Bisignano has the credentials to upgrade Social Security, but faces broad distrust because of DOGE's cuts.

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

As retail and foodservice operators continue to feel the pinch of labor and supply chain issues, wholesalers step in to fill ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

To be considered for further processing, each candidate will be required to obtain a minimum score in each test of the Online ...

Australia’s A$4.2 trillion supers system is facing increased scrutiny over mounting concerns about customer service. ASIC’s ...

Zomato layoffs spark concern as 600 employees are let go amid AI automation. Questions arise over fairness and clarity in the ...

I bring you greetings today from our customer service space in this column. This is an area of the field we are not only passionate ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...