Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

Maximus, a leading employer and provider of government services, today announced the integration of Salesforce's Agentforce, the digital labor platform for augmenting teams with trusted autonomous AI ...

TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX™ VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital ...

minimize unnecessary data replication and promote ethical data use. For instance, cloud storage strategies can be adjusted to prefer providers with carbon-neutral commitments, and AI model ...

Customer operations and service delivery have evolved significantly, making exceptional customer experience (CX) a crucial business strategy ... The use of AI and data to better understand ...

Kamal Kanth leads the fastest-growing sales team within Salesforce India that helps commercial businesses find, retain, and grow their customer base. He is the second employee at Salesforce India and ...

Five9—The Five9 Intelligent CX Platform ... strategy, regardless of organizational size. Squirro—A leading generative AI-enabled semantic search and insights cloud company for searching, analyzing, ...

Pall, who joined Qualtrics in 2023 after tenures at both Microsoft and Meta, frames the company's AI strategy within what ... not just from other CX vendors like Adobe and Salesforce (who have their ...

By centralizing campaign orchestration and data enrichment, Intelligent Workflows helps B2B companies use AI-driven ... with major CRM systems (Salesforce and HubSpot), marketing automation platforms ...

Cloud native strategies are driving scalable AI, as industries explore adoption, tooling improvements and community ...