Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX™ VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital ...

Kamal Kanth leads the fastest-growing sales team within Salesforce India that helps commercial businesses find, retain, and grow their customer base. He is the second employee at Salesforce India and ...

Cloud native strategies are driving scalable AI, as industries explore adoption, tooling improvements and community ...

Join theCUBE's coverage of the Google Cloud Next event April 9 to 11, with details about the Google Cloud AI strategy to be discussed.

Even when teams share common goals, the lack of standardized and integrated data can create a sense of informational ...

The key to success lies in strategic execution, continuous optimization and an unwavering commitment to reaching the right audience at the right time.

The pizza chain created an innovation team focused on utilizing Google Cloud's AI, ML and data analytics capabilities.

Continuing its history of innovation, Genesys released over 150 new AI features during fiscal year 2025, a more than 2X increase year-over-year, to help enable organizations to provide more seamless ...

While CX can be quantified through data ... using its smoking cessation products. An audience question raised the challenge of securing buy-in from CFOs for CX initiatives. Panelists suggested ...

Data alone isn’t enough — what retailers truly need is a way to make sense of this information, align teams around it and turn insights into action.

The fact that both these major acquisitions have been in areas where Microsoft already had a presence serves as validation of Microsoft’s long-term cloud security strategy to date. But it’s no ...