Thanks to modern survey tools, creating and distributing a questionnaire has never been easier. By Alex Caffarini As a ...

This survey highlights a growing trust in word-of-mouth, a preference for fresh feedback, and the critical role of owner ...

Behavior-tracking software firm Amplitude Inc. today said it has completed the integration of the personalized user ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

As the MLB offseason comes to a close and spring training begins to heat up, the Pittsburgh Pirates are getting more than they bargained for when they asked for ...

With the SurveyMonkey Salesforce integration, users can build a 360-degree view of the customer by monitoring key customer experience metrics, like customer satisfaction score, Net Promoter Score, and ...

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

The RuneScape team is responding to feedback received over a survey ... on what their purpose was in sending the survey and some of the info and questions asked. Given that Jagex has vowed to ...

Microsoft Forms will use Copilot's AI capabilities to help users create forms, quizzes, and surveys in a matter of seconds.

Retail’s AI reinvention is underway. The winners will be those who invest responsibly in the technology, while also ...