This survey highlights a growing trust in word-of-mouth, a preference for fresh feedback, and the critical role of owner ...

Behavior-tracking software firm Amplitude Inc. today said it has completed the integration of the personalized user ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

With the SurveyMonkey Salesforce integration, users can build a 360-degree view of the customer by monitoring key customer experience metrics, like customer satisfaction score, Net Promoter Score, and ...

Retail’s AI reinvention is underway. The winners will be those who invest responsibly in the technology, while also ...

Registrations for the National Road Freight Survey have opened today (February 14) with company owners, managers, drivers and other essential staff encouraged to have their say in the largest sector ...

Campus dining halls serve as the primary source of meals for many students, especially freshmen, at the University of Georgia ...

Which car insurance company offers cheaper average rates and better customer satisfaction, Geico or State Farm?

Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

Every year more than 300,000 military families get orders that uproot their lives. It can be stressful, but the I-TEAM ...