How thoroughly and frequently does your company track comments left by clients? Knowing what to do when a negative review or ...

With more changes to come, AARP is worried Social Security's customer service could get even worse.

A federal lawsuit filed by moving giant Allied Van Lines accuses a Boca Raton-based company of doing business under a similar ...

The number of complaints lodged with the financial ombudsman jumped sharply last year, with poor levels of customer service and a surge in scams driving much of the increase, a new report has ...

It surveyed 5,000 Indian consumers and 204 Indian customer service agents. As many as 80 per cent of Indian consumers now rely on AI chatbots for essential services like checking complaint ...

US aerospace major Pratt & Whitney on Wednesday announced the establishment of a new Customer Service Centre (CSS) in Bengaluru. As part of the company's India Capability Centre, the new facility will ...

The report found that 39 per cent of consumers are kept on hold, 36 per cent are repeatedly transferred, and 34 per cent believe companies deliberately complicate the complaint process.

I have lost count of the number of people I have met in Malaysia who had experienced poor customer service after buying a defective item. Regardless of whether it’s a washing machine ...

New Delhi: Tech billionaire and CEO of Tesla, Elon Musk on a X post has made a scathing attack on those “criminals” who vandalized and targeted Tesla vehicles and service Centre ... and potential ...

“With over half of consumers prepared to leave a brand due to poor customer service, even if their purchase is good, business leaders now recognize that exceptional customer service is no longer ...

To the Editor: In regard to Catherine Corkery’s op-ed about cryptomining and its effects on a community, one only has to look to North Tonawanda, New York, that had a mining center under dubious ...

“This problem is only going to get more and more acute as members move into retirement phase and demand more from their trustees,” Court said, comparing it to the fees-for-no-service scandal ...