There are crisis management experts and tools to help you craft a formal crisis management plan, and I recommend doing so. In ...

Some great thinkers at Xerox PARC, the place where, among other things, the computer mouse was invented, developed principles they called Calm Technology ... When chatbots work well, they can ...

She struggles to keep calm, and panics, every time they go out ... So, I’m trying to work on that,” she says with a laugh. Words have power, and when parents express stress or disappointment ...

“If you walk into a Wawa, you want to feel welcome, you want to feel a sense of calm, a sense of comfort ... and the firm must find economies of scale to keep fees low. Sometimes that’s ...