Le Lézard18h
Genesys Customers Continue to Extend Cloud and AI Capabilities to Realize New Levels of Experience Orchestration in Fiscal Year 2025
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the Genesys Cloudtm platform reached nearly $1.9 billion annual recurring revenue (ARR)i during the fourth ...
Business Day13d
Genesys and TeKnowledge are Paving the Way to Transform AI-Driven Customer Experiences on a Global Scale
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Teknowledge, a global company providing expert ...
Le Lézard8d
Genesys Expands the Customer Engagement Continuum with Social Listening
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud Social to help organizations use social media channels to learn more about their customers and ...
Morningstar9d
Genesys Expands the Customer Engagement Continuum with Social Listening
Genesys Cloud Social unlocks real-time insights from social media, fueling AI-driven, end-to-end, personalized customer experience orchestration Genesys®, a global cloud leader in AI-Powered ...
Business Wire22d
Genesys and TeKnowledge are Paving the Way to Transform AI-Driven Customer Experiences on a Global Scale
SAN FRANCISCO & COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert technology ...
TMCnet16d
Genesys Launches AI for Supervisors to Boost Efficiency, Employee Performance and Customer Experiences
With Genesys Cloud Supervisor Copilot and Genesys Cloud Virtual Supervisor, organizations can automate routine tasks and provide managers the support and insights to accelerate speed, improve work ...
Adobe Announces Chief Orchestration Experiences As The New Black At Its Summit Love In
This is where, of course, Adobe’s new Firefly service, announced today in Las Vegas will benefit Coca-Cola’s need for personalisation at scale. During the keynote, it was announced that teams can now ...
01Net16d
Adobe Summit 2025: Adobe AI Platform Unites Creativity and Marketing to Define the New Era of Customer Experience Orchestration
Strategic partnerships with major companies including Acxiom, Amazon Web Services, Genesys, IBM, Microsoft ... industries to capture this massive opportunity.” Adobe Experience Cloud, a cloud-based ...
destinationCRM.com9d
Genesys Launches Genesys Cloud Social
By adding broad public social media listening, Genesys expands the Genesys Cloud platform beyond direct messaging to unlock deeper understanding of consumer sentiment. Organizations can unify customer ...
Yahoo Finance9d
Genesys Expands the Customer Engagement Continuum with Social Listening
SAN FRANCISCO, March 25, 2025--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud Social to help organizations use social ...
Intelligent CIO2d
Genesys and Mitel join forces to transform customer experience
Sebastian Tietz, Head of Business Development, Mitel, said: “With Genesys Cloud, we can now support large enterprise customers pursuing a cloud-first CX strategy through a comprehensive platform ...