The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Melissa Flicek's passion for improving member experience and care at BlueCross BlueShield was redoubled when she had a health ...

Sky, which is owned by US media giant Comcast, plans to close three of its 10 call centres, located in central Leeds, ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

She informed me she has no copy of the flyer but take my item to the Customer Service desk ... I reported this bad experience to Publix corporate. They said they would answer me in 24 to 48 ...

A total of 26,000 Kuga owners have received letters from Ford, with hybrid motorists issued the alert from the car maker ...

Ashfaq has continued to drive positive results as the president of Naperville Public Library Board, as a board member of Loaves and Fishes, a 360 Youth Service committee member — where he helps ...

Technical documentation is the unsung hero of customer experience. It doesn’t have a flashy ad campaign or a social media manager. It just sits there quietly, making customers’ lives easier when done ...

After serving for nearly 18 months as the Department of Defense’s first-ever customer experience officer in the Office of the CIO, Savan Kong earlier this month parted ways with the Pentagon.

TPG shares the tale of a cruiser who got banned from Royal Caribbean for excessive complaining, as well as tips for better ...