The Pennsylvania Turnpike Commission has launched a new text messaging service. The free service, which the Pennsylvania ...

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Thomas Woldbye, the Heathrow C.E.O., on Saturday defended the response, praising emergency workers and engineering officials that allowed the sprawling airport to resume operations Friday evening.

and how straightforward the interface and resume-building process was. We also analyzed their customer service to check how prompt, helpful, and customer-oriented they were. Read more on how we ...

Taylor Jr. tackles your human resources questions as part of a series for ... transferable skills ‒ such as leadership, customer service, or problem-solving. However, if the experience doesn ...

But the disruption raised questions about the resilience of ... in notifying passengers about cancellations and that customer service could not be reached by phone. Some travelers stuck in Europe ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The number of complaints lodged with the financial ombudsman jumped sharply last year, with poor levels of customer service and a surge in scams driving much of the increase, a new report has ...