CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

Customers told to pay up, quit, or wait for promised alternative ‘innovation’ coming real soon now Avaya has advised ...

Stop wasting time doing tasks a robot could happen. Put AI agents to work in your business, and watch it grow to new heights.

In this guide, we’ll help you create a helpful customer service policy by sharing the five key topics it needs to cover. We’ll also discuss how ... you can quickly build a library of message templates ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Outgoing presidents traditionally leave a letter for the incoming president. Former President Joe Biden wished President Donald Trump "all the best for the next four years" in the letter he left ...

Jan 21 (Reuters) - U.S. President Donald Trump on Tuesday said former President Joe Biden left him a "nice" letter inside the Resolute Desk at the White House, continuing an inauguration day ...

WASHINGTON − Former President Joe Biden left a letter for the man replacing him in the Oval Office, continuing a tradition dating back 36 years. President Donald Trump discovered the letter ...

Biden wrote Trump a letter but did not disclose what his message said. As President Joe Biden prepared to pass the baton to President-elect Donald Trump, he followed the tradition of leaving his ...