The AI tool I used to try this out is ChatGPT, which wowed the world when it was released in November 2022 (you can read our ...

Most people get defensive when someone points out their flaws. But these ChatGPT prompts will turn every piece of criticism ...

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Outgoing presidents traditionally leave a letter for the incoming president. Former President Joe Biden wished President Donald Trump "all the best for the next four years" in the letter he left ...

The Bombay High Court bench of Justices A.S. Chandurkar and Rajesh S. Patil has held that service of a signed copy of an award on an employee of a party to an arbitration agreement is not a valid ...

Dan and Becky Okrent spent seven years on the Met Project, a labor of love that took them from ancient Sumer to Synchronism.

Customer service and customer support are crucial aspects of the customer experience. Done right, they foster customer loyalty, word-of-mouth referrals, and more recurring revenue. The two terms are ...

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