The Center will be using the ‘Comms Coach’ software to help assess the quality of calls and provide real-life scenarios for ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

The Rajasthan government has brought in a new bill to regulate coaching centers in the state. The Rajasthan Coaching Centres (Control and Regulation) Bill-2025 attempts to tackle the issue of ...

NYSEG has launched a pilot training program aimed at improving customer service by reducing call transfers and enhancing representative expertise. The initiative, which began in January, seeks to ...

Her specialty includes even more training on top of that. But, Rouse said people working in pregnancy care centers aren’t required to have training, specialized or otherwise. “Ultrasound can ...

Andy Murray’s mum, Judy, has had her say after her son showed his commitment to his coaching work with Novak Djokovic. The Brit joined Djokovic’s team for the off-season and Australian Open ...

Credit: Colin Boyle/Block Club Chicago NEAR WEST SIDE — City leaders, athletes and Chicago Fire officials celebrated the opening of the soccer team’s controversial new training center on the Near West ...

David is joint top of the try-scoring standings in PWR this season with 17 Millie David, Charlotte Fray, Jade Shekells and Sarah Parry have all been called into the England training squad for the ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

The world’s biggest call centre company is using artificial intelligence to “neutralise” Indian accents for Western customers. Teleperformance said it was applying real-time AI software on ...