Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

The Center will be using the ‘Comms Coach’ software to help assess the quality of calls and provide real-life scenarios for ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

The Rajasthan government has brought in a new bill to regulate coaching centers in the state. The Rajasthan Coaching Centres (Control and Regulation) Bill-2025 attempts to tackle the issue of ...

NYSEG has launched a pilot training program aimed at improving customer service by reducing call transfers and enhancing representative expertise. The initiative, which began in January, seeks to ...

Her specialty includes even more training on top of that. But, Rouse said people working in pregnancy care centers aren’t required to have training, specialized or otherwise. “Ultrasound can ...

A new military training scheme was intended to be ready by the end of the year “so that every adult man in Poland is trained in case of war,” Tusk announced. The trainings will turn “those who do not ...