Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

The Center will be using the ‘Comms Coach’ software to help assess the quality of calls and provide real-life scenarios for ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Intermedia Cloud Communications, a leader in cloud-based communications, collaboration, and customer engagement solutions, has been named a Leader in the Aragon Research Globetm for the Intelligent ...