The Chase Sapphire Preferred Card is a longtime favorite among award travelers. Here's what credit score you typically need ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

Last month, Southwest Airlines announced a few major changes ... it sounds like the latter of those changes was actually in response to customer feedback. Before making the change to assigned ...

I made five unanswered phone calls, waiting more than one hour each time for someone to answer PPL Electric Utilities’ customer service line. I sent three unanswered letters to the office listed ...

Airlines like to say that safety is their number-one priority. I would say that all goes out the window, with their current profit motive of separating families and friends (Traveller Letters ...

See reviews below to learn more or submit your own review. Alaska Airlines delivers passenger air travel services across North America. With hubs in Seattle, Anchorage and Los Angeles, it operates ...

We have traveled recently, using Delta Airlines and been impressed with the service and professionalism ... a rear to front sequence), could reduce customer frustration created by standing in ...

Les Masterson is a deputy editor and insurance analyst at Forbes Advisor. He has been a journalist, reporter, editor and content creator for more than 25 years. He has covered insurance for a ...