Cloud contact centres – a shot in the arm for Asian private healthcare as Omningage explains. Private healthcare providers in ...

What UK Customers Really Want from Contact Centres in 2025 We’ve recently launched our “Voice of the Consumer” research at ...

New research from Ventrica shows that human experiences could unleash £100 more per customer service enquiry - contact centre ...

Insurance Revolution Bespoke AI-Powered Speech Analytics Solution - contact centre call centre products speech analytics ...

Content Guru and Together Win “Best Use of AI & Automation” at 2025 CCA Global Excellence Awards - contact centre awards ...

European Contact Centre & Customer Service Awards 2025 are open and you can enter from today. contact centre awards ...

Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations Veteran customer ...

The Future of CX Belongs to AI-Enabled Contact Centre Agents - Matt McKernan, SVP, Americas, Content Guru discusses ...

Poor audio and video holding UK workers back from career opportunities. A quarter (25%) of Brits in the workplace feel ...

Elevate ‘25 from Puzzel is less than 2 weeks away - Register Now! contact centre virtual event from Puzzel 13th May 2025 ...